Building success with a happy workforce

In today’s competitive landscape, employee retention is a critical differentiator for businesses in the fabrication industry. High turnover rates disrupt production schedules and can negatively impact customer service. Arched frame specialist Premier Arches has defied the trend by fostering a unique family-oriented environment that prioritises its workforce. We speak to Directors Sean Greenall, Tom Greenall, Dan Maloney, and Joe Trueman…

Since opening our doors in 2015, we’ve seen significant growth, having expanded our premises, increased our arched frame offerings, and made significant business investments.

But what we believe really sets us apart from other companies is our commitment to creating a family-style working culture, and placing an emphasis on fostering strong relationships among our employees to create an environment where they enjoy coming to work every day.

And the results speak for themselves – in 2023, we had zero leavers of choice, boasting a staggeringly low annual labour turnover rate of just 6%.

This commitment to our workforce is even more impressive considering the company’s significant growth, with a recent recruitment drive expanding our team to 40 strong.

Notably, over 20% of our staff have been with us for more than five years, a statistic we value more than any sales record.

Selling and manufacturing arched and angled frames is a complex job carried out by skilled craftsmen, so our people are our biggest asset. We work hard to protect, support, develop and engage them, not because it drives performance, but because it’s the right thing to do.

This dedication to employee wellbeing extends beyond company culture – for example, we recently made a significant investment in new machinery, boosting production capacity. This expansion has paved the way for further growth, ensuring that new recruits become an integral part of the Premier Arches family.

When people join us, they enjoy their working day, they care about what they do, and they stick around.

While many businesses focus solely on sales figures and growth rates, we prove that investing in a valued and dedicated workforce can lead not only to increased customer satisfaction, but also to long-term success.

By prioritising our employees and creating a family-style culture, we have built a strong foundation for continued growth and prosperity within the industry.

As all levels of the industry continue to seek ways to differentiate themselves from competitors, perhaps it’s time they take note of our approach. After all, happy employees often result in satisfied customers – something every business strives for.

Finally, in recognition of our team’s unwavering dedication, we would like to express our sincere gratitude. We wouldn’t be where we are today without the talent, commitment, and loyalty of our exceptional staff. Their expertise, collaborative spirit, and passion for quality are the driving forces behind our success, and we are incredibly fortunate to have such a dedicated team as part of the Premier Arches family.