Experts in resolving disputes across the fenestration market, the QURE Group is delighted to announce the launch of a host of easy-to-access mediation and dispute resolution solutions. Approved by the Chartered Trading Standards Institute (CTSI), the group offers efficient, cost-effective mediation between homeowners and installers, when it’s needed most.
Scott Robinson, Managing Director of the QURE Group explains: “Working in the fenestration sector is not without its challenges. From keeping pace with shifting regulations, renewing certifications and staying on top of new technologies, installers already have more than enough on their plates. So, it can be tough when a customer challenges the work that’s been completed and a complaint is raised, worse still, a formal dispute – not just because of the practical implications, but because it feels personal. Disputes can be difficult to manage, particularly when you don’t know where to turn. But with the right tools in place can make all the difference, protecting your reputation, supporting your cashflow, and maintaining positive customer relationships.
“The QURE Group provides a host of easy-to-access mediation and dispute resolution solutions, providing expert help and support to installers, allowing them to get on with the day job. We provide a fair, unbiased helping hand to help move things forward to reach a resolution, by gathering the facts and providing an impartial platform to discuss and find a resolution that works for everyone without dragging things through the costly court process. It’s why we’re quickly becoming the partner of choice to help the home improvement sector manage customer disputes with professionalism, ease and most importantly, approachability.
“Our experienced team has already helped hundreds of installers across a variety of trades work with homeowners to navigate even the most difficult situations to find fair, workable outcomes. If you’re in the middle of a dispute and are looking for some help in finding a resolution, we could help you too!”
For more information on the QURE Group, the services they provide and how they could help you, visit www.quregroup.co.uk or call us on 0800 211 8000.
