A family-run construction company hit a roadblock when a payment dispute with a homeowner stalled after a renovation project. With tensions rising, both sides believed the only way forward would be an expensive and drawn-out legal battle, something that no party wanted. That was until they turned to QURE Group, the experts in resolving disputes for the home improvement sector.
“In this particular case, the homeowner was refusing to pay the outstanding balance of £18,000 for a renovation project completed on their five-bedroom home, stating the installer had not demonstrated due care and attention during the renovation,” explains Tracy Dilworth, Dispute Service Controller at QURE Group. “In turn, the builder was refusing to complete any remedial works feeling unfairly criticised and that the money being withheld was disproportionate to the points that were being disputed.
Paving the way forward through mediation
“It was agreed that mediation was the best way forward, to avoid any further cost or distress to both parties. Our skilled mediators help to initiate the discussion providing a platform for open communication and understanding, in a neutral and impartial space. This helps to give both sides of the dispute the chance to express their concerns and present their evidence.
“In this case, a few open and constructive sessions with the mediator helped both the builder and the homeowner step back, pinpoint the real issues, and concentrate on practical solutions. With guidance, they were able to recognise each other’s perspectives and the part each had played. Most importantly, they reached a fair agreement, completing the works and securing a financial settlement that both sides were satisfied with.
“At QURE Group we understand the impact an ongoing dispute can have on both parties, which is why we offer a clear and fair route to resolution for all involved. We work independently to ensure a fair and impartial route to resolution, helping businesses and homeowners avoid those hefty legal costs and exhausting court delays.
If you have an ongoing dispute you’d like our help with, call us on 0800 211 8000 to arrange a FREE 30-minute consultation, or make an inquiry through our website: www.quregroup.co.uk.”
