Fast becoming a go-to partner for home improvement businesses, QURE Group is helping tradespeople manage customer disputes with ease, approachability, and professionalism. Through effective and impartial mediation, QURE Group enables businesses to focus on what they do best, while they help resolve unpaid invoices and customer disputes fairly and efficiently.
We spoke with Tracy Dilworth, QURE Group’s Dispute Service Controller, to learn how her team is supporting tradespeople, helping them navigate disputes and achieve fair outcomes when payments are withheld or issues begin to escalate.
Tracy explains: “The QURE Group is taking a fresh approach to dispute resolution. Our goal is to deliver positive outcomes for both tradespeople and their customers, without costly subscriptions or long-term contracts.
“Our clear pay as you go model, is designed to offer professional, reliable support exactly when it is needed most.”
“We understand that reaching out for support can feel like a difficult step. That is why we have made our service simple, supportive, and non-judgemental from the outset. Our mediators are trained to work with professionals across multiple sectors, and we treat every case with respect and care.
“Most importantly, we don’t take sides. Our role is to provide a fair, balanced, evidence-led approach to every case. Whether it is resolving unpaid invoices or helping communication breakdowns, we are here to guide both parties to an agreeable and workable outcome through our structured and impartial mediation process. Our free initial triage session helps you understand whether there is a case to pursue, how our process works, and the steps involved in moving things towards a fair resolution
The Hidden Cost of Unpaid Invoices
“At first, a dispute might seem like a few awkward emails or missed calls. But the real cost often runs deeper, from cashflow disruption and reputational harm to the personal stress placed on business owners and installers.
“Take one recent case: a customer refused to pay for a £20,000 extension due to a minor snag and denied the installer access to the property. The installer was ready to cut losses and move on, wasting time that could have been spent on new work.
“Instead, they called QURE Group. We began with a triage call to understand the situation, then offered a neutral platform for both parties to speak openly. With our guidance, they reached a fair and positive outcome, avoiding legal fees, delays, and further stress.
On the Frontline
“I speak to tradespeople every day and one thing that comes up time and again is how stressful and disheartening it can be when customers withhold payment or disputes start to escalate.
“It’s easy to see why so many professionals think about walking away from the issue altogether, until they speak to us and see how we can help. We understand that when payments are withheld or communication breaks down, both sides can quickly feel stuck. That’s why we create a safe, neutral space where both parties feel heard, and where fair, lasting resolution feels achievable.”
If you have an ongoing dispute or a customer withholding payment, why not try a FREE 30-minute call with Tracy or speak to the resolution team on 0800 211 8000. For more information visit www.quregroup.co.uk
